Fox and Jacobs Complaint - Dishonor - Faulty Heat pump and h/p wiring.
LANCASTER, TEXAS -- Me and my wife purchased a new Fox and Jacobs home about 5 years ago. Within 1 year I noticed that our Heat Pump unit was making more noise than the other units in my area. I contacted the original installer and had to pay them to come out. Fox and Jacobs stated that it was not their responsibility to pay. The service tech wrote that the Heat Pump compressor is defective and it sounds like the internal plates are defective. Fox and Jacobs will not fix the problem. I purchased 3 new Heat pump thermostats only to find that the Heat Pump unit is wired incorrectly and no Heat Pump thermostats will operate the unit for heat. When I call them it is, this person or that person will call you. Today still no results! They were great when we purchased the home. Service after the close makes the difference to me and today they get an F. If they don't fix this I will share my experience on a personal web space with many people.