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Pager And Phone Company Complaint - Payment Extensions And Customer Service

Review by pcarlarella on 2007-04-11
KANSAS CITY, MISSOURI -- To day I went to make a payment extension like I have in the past and they said in an unprofessional manner that I could not make that payment due to my phone has been disconnected and it was not disconnected and in the pass i have been able to go in a day late like today and make my payment. I do believe that if something can be verse it can also be reverse as long as it is being paid and services is still activated and not disturb even if the computer says that it is I truly do not not appreciate the unprofessional customer services and would like for it to go back to the old way of being able to make an extension payment one day past the due date due to some of us are handicap and disable and cannot get out in certain type of weather. Thank for hearing and hopefully responding and making the changes.

Ms. C. Brooks
Comments:1 Replies - Latest reply on 2007-04-11
Posted by rhondam718732 on 2007-04-11:
You made my day. You admit you have a habit of paying late but you are upset that this time they called you on it? YES you can pay any bill you want late, however, you also have to pay the penalties. Some companies charge reconnection fees. And to think that you paying late has no affect on a company is irresponsible. They are not in it for the glory; they want to make $

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