Norwegian Cruiseline Complaint - Horrible customer service
MIAMI, FLORIDA -- Where should I begin...two days before out trip on the NLC M/S Dawn(3/22/2007-4/1/2007) we received notification that the itinerary was changed due to engine trouble. They changed our stop at a private island in the Bahamas to stop at Samana/Dominican Republic instead. If we would like a refund for the cruise we may contact them. We proceed with the cruise even though this was a disappointment Next when we arrived on St Maarten we were advised that our shore excursion was canceled. We we got off the ship to go shopping instead we saw the same excursion that was being provided for another cruise line. We spoke with the representative from the catamaran who said that the excursions were running that NCL canceled the excursion with them. Next when we went arrived in St Thomas due to immigration and customs in order to get off the ship all passengers needed to go through customs. We followed procedure and when we got off the ship our shore excursion had left with out us. When we spoke with cruise ship personnel she advised that we were supposed to get off the ship with the first group. No announcements were made letting us know and we(all 8 of us in 4 rooms) did not receive the notice that was sent out advising of this procedure. It was like pulling teeth to get our money back for this excursion due to NCLs mistake. Next a day or two later while waiting for service in one of the ships "free" restaurants we were told to wait for service because the waitress decided to serve customers who arrived in the restaurant at least 15-20 minutes after us. These customers came in with empty beer buckets to be filled(which is an additional charge and autogratuity to the waitress. Lastly once we got off the ship to go home our bank account was charged $167 for on board purchases and the cruise line held an additional $164 after they received payment and charged us $192 for unavailable funds because we did not keep double the charge amount in our account for 5 days after the charge processed. when I contacted consumer affairs at Norwegian cruise line they do not refund the fees for the hold even though they double charged my account.