AT&T Long Distance USA Complaint - Endless Telemarketing Calls
I don't think I could be more upset with my experience at AT&T Long Distance USA. Just for the record, here's my telephone information: 813-840-9119.
Please be advised that I am forwarding a copy of this letter to the Florida Attorney General. I am also having it placed on a public website where millions of potential customers may see it.
I have received numerous telemarketing calls from various At&T reprsentatives. They are calling for the prior resident and will not stop calling me. I have given them my information and requested that they stop but the calls continue.
We are a military family living on MacDill AFB, FL, I would think that At&T would treat service members famlies a little bit better than this. I have explained to them that this is base housing and that once the prior resident is gone there isn't much I can do to contact them to tell them to get taken off the call list. In fact I shouldn't even have to think about that as it is not my job.
This morning (4-15-02) I received yet another call and again attempted to explain to the caller that I was not interested. That they are calling for a person who no longer lives here seems to make little difference.
When I would not let her go through her script or give my personal information yet again to a company who is harassing me the woman on the phone told me that she was going to "put me [sic] down to be called every second of everyday from now on" and hung up on me.
I have contacted the Florida Department of Agriculture who handles consumer issues and filed a complaint. I have requested the forms to put my phone number on a nationwide do not call list. Also I have called AT&T at 212-387-5400 and again requested to be placed on a do not call list. The associate I spoke with assured me that this would take place within 24-48 hours. This remains to be seen.
Given the nature of this problem, I'll make sure that I NEVER use AT&T for any telephone sevice. I'll pay for a cell-phone before I use your compnay, even for local service. And I'll definitely tell other people about my negative experience so they can avoid it in the future. It is truly sad that your company alienates potential customers by attempting to browbeat them into signing up for a service that they do not want or need.
Here's what I'd like to see happen: Remove my phone number from the telemarketing systems immediately per my conversation with your representative.I have been informed that this will take effect within 48 hours and I expect no further calls after Wednesday. No more calls. Period. An apology for the rudeness of the person representing AT&T would be nice too and, in fact, is expected.
I hope you get back to me soon. I simple e-mail response would take maybe 10 minutes and I expect one within 3 business days or I will write again.