Kaiser Permanente Complaint - Lousy Service for Immediate Health Appt Needed
RIVERSIDE, CALIFORNIA -- Called appointment line at 7 am on 4/10/07 for Kaiser Riverside. Informed that I was assigned a personal physician and since he was in the clinic that day I could not get an appt confirmed until the appt center talked to the personal physician. Appt center returned my call about 9:30 am and informed me that my personal physician would call and attempt to treat my symptoms over the phone for symptoms that appeared to be pneumonia. Could no longer get a same day appt and would need to wait until late the following day to get in. Called back asked for supervisor, refused to accept no appt. Went to urgent care with 103 degree temp and severe breathing difficulty. Waited 4 hours to see physician and was treated for early stage pneumonia. Informed by NON-personal physician that if I had waited until the next day that I would have likely required hospitalization.
Been with Kaiser for 26 years but this will be the last year. Penalized for choosing personal physician. Service sucks. They'll let you just die rather than give you an appointment for a serious condition. GOOD BYE. I'd rather switch than fight this mega health system that stinks!