KitchenAid and Quality Whilpool Express Delivery Informative - KitchenAid Range Show up Damaged 4 Times
TURLOCK, CALIFORNIA -- "Thank you for visiting the KitchenAid web site. We appreciate hearing from you.
We're sorry to hear that you've had 4 units delivered to your home and they were damaged upon arrival. Our records indicate that you called and spoke with a supervisor, Carolyn. Unfortunately, we can only suggest the same thing of having the delivery company inspecting the unit before delivery.
We apologize that there is nothing else we can do at this time."
This is the response I received regarding the slide-in reange I ordered that has showed up damaged 4 times. "Nothing else we can do.." HA, what it should say is ..nothing else we are "willing" to do..! Big business steps on little customer again. I thought I was purchasing quality products when I ordered KitchenAid, afterall I paid quality prices. I wish I had investigated further and came upon your website before purchasing 3 major appliances in the last 2 months; a dishwasher, a range, and a micro-hood. All of which are KitchenAid. I wanted all the appliances in my kitchen to match. I can only hope that when or should I say if the range arrives undamaged I don't have any problems after it is installed. I would refuse the range, but I've already installed the dishwasher and the micro-hood is waiting to be installed. Unfortunately for me, I can not afford the restocking, shipping, and removal of the dishwasher and other appliances or I would buy another brand completely. The suggestion of the KitchenAid Rep. having the deliver company inspect the unit before delivery is a good one, although not original. I requested this after the arrival of the 2nd damaged unit. However, their own deliver compay "Quality Whirlpool Express" refused to do this. On the up side, they did offer to do this before the 5th delivery attempt. I would think they would do this before the 1st delivery attempt. Afterall, the cost of gas is over $3.00 a gallon now. But, like I said, nothing else they are "willing" to do.