Town North Mazda Complaint - Horrible Service and Treatment

Review by flashmlcc on 2007-04-12
RICHARDSON, TEXAS -- My dashboard had been damaged when my car was broken into. I decided to get a new one from the local Mazda Dealership here in Richardson, TX (Town North Mazda), so I scheduled it for them to install the new dash and to also check out a weird noise coming from the rear end. Well, they took 5 days to do it and when I went to pick it up they did not know how to re-install the GPS Radio back into the dash, the radio did not work one of the 'A' pillar covers was not reinstalled correctly, one of the defroster vents was broken, the radio antenna cable was damaged, the dash did not fit correctly and the GPS antenna wire was not tucked away and was laying across the dash, they left something inside the dash that rolls across it every time I make a sharp turn and the instrument panel lights do not work. The Service Adviser (Victor Bernal) told me that they would pay to have the radio re-installed correctly. I took it to the original installer (Circuit City) and after 4 hours and $200 later it was back to normal. They also told me that the noise coming from the rear end was from my front brakes, so I had them fix those even though I found it odd that I was hearing the noise from the rear. Now the dealership is not honoring paying for the re-install of the radio and they are calling me a liar and a fraud and say that they told me that they could not deal with after market radios. This they told me when I went to pick the car up, not when I dropped it off. They also ended up charging me double the labor rate for the dash install; this has been confirmed by the service advisor Victor Bernal. They in effect charged me the mechanical rate when they should have been charging me the bodywork rate for the dash. The noise from the rear end was still very apparent when I picked up the car; they never even drove it and decided I needed brakes. I believe I have been defrauded as I never got my old parts back and do not believe that I needed brakes and now it is going to cost me more to fix everything they have broken in trying to do repairs to my car. BBB and FTC complints filed.

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