MyiProducts.com Informative - Wait - where'd they get my info?
When my boyfriend got his last phone bill, there was a $14.95 charge from a company we'd never heard of. MyiProducts. For voice mail. We have NEVER used any voice mail, except what is included with his (work) cell (which is paid for by his employer). So I called and inquired about the bill. (There was a phone number on the bill for that company.) I said we had never used any voice mail and that I wanted it removed. "Oh, yes ma'am. Here's a confirmation number for you." I said, "So that $14.95 will be taken off my bill?" "Nope. It isn't." I said, "It needs to be." "Sorry, I can't do that." I said, "Then connect me to someone who can."
New person: "Hi, Stephanie? How can I help you?"
"I'm calling for [boyfriend, since the phone is in his name]. I need you to remove this fraudulent charge from his bill."
"Actually, Stephanie, you are the one who signed up for it." She reads off my email address to 'prove' this. I insist I have never signed up with her company. The only thing I hate worse than phones is voice mail, and I would never sign up for any voice mail, at any price. I share this with her. She insists I have done so. I explain that it is clear to me her company is phishing information from other sites, or putting a false front on their service- claiming to be something other than what they are.
I go on to say that in fact the phone is not in my name, and since I am not authorized to affect it, I would never sign up for something to be charged to it. She goes "You placed a charge on an account that wasn't yours??!!" I say, "No ma'am, you did. I have never heard of your company." She says she has removed the charge (only since I'm not authorized to make changes on that account) but that it will take 2-3 billing cycles before the charge actually disappears. She also says she is going to email me a copy of the form I filled out. She doesn't offer a confirmation number, but gives me one when I ask. (Which tells me that if I hadn't asked, she either would not have filed it- maybe she still didn't, I won't know for a few months- or would have let it get misfiled or something. If there is a conf. #, it should be given without delay.)
I have since received the 'form' in my email, and I have never seen it before. I mean, duh, wherever she got my information from, she obviously slapped it into that form herself. Or at least her company did.
Argh I'm still so mad I want to scream. So forgive me if I'm less than perfectly coherent here, anger does that.