Kaiser Permanente Informative - Stay away from Kaiser, if you can.
DUBLIN, CALIFORNIA -- I am not sure where to begin with. I was first time pregnant last year Oct and I had worst experience of my life with Kaiser. In 3rd week of pregnancy I started bleeding just like my periods. I got worried and called Kaiser, they have such a long process everytime you call them. First of all they will tell about flu shots, no matter if you have anything else which is more urgent, then routine questions – What was your LMP, are you having cramps, bleeding blah blah blah. Then your call will be transferred to a nurse and she will repeat those same questions again. I had such a hard time in getting appointment with a doctor. I was continuously bleeding in whole 3rd week and never got a doctor’s appointment. They only ordered beta hcg test, which were coming out fine (I think). My bleeding stopped in 4th week, and from our friends we found that we have to call them at 6:00 in morning to get appointment. I finally got appointment with a doc , but she didn’t do any ultrasound. And her attitude was like “why did you guys want to see doc, its too early in pregnancy”. Well I again started bleeding in 5th week, this time I was passing large blod clots but again no appointment.
Me and my husband had no other option but to keep calling their customer service and talk to nurses. And one morning I had severe pain in chest, called 911 as per their nurse advice (god bless her). Well it was same doc there who saw me in my 4th week, and she had same attitude as if nothing has happened and nurse advice was probably incorrect to send us like this to ER. I was sent to radiology lab and after that doc was explaining me about D&C and told if I have Ectopic then it will need to be treated using medicines. I don’t how long I was on OT but when I came out, they had to remove my right fallopian tube.
It doesn’t end here, doc came and showed me photos of my damaged tube and told me I can still have 3 babies with other fallopian tube. Then she got paged and had to go, she gave permission to release me at that very moment. I was hardly able to move, and nurse was getting impatient about my leaving their hospital bed. Somehow I gained effort to move and came back with my husband.
Next day I started having sharp pain in my abdomen. Again after struggling and praying to different nurses I got to talk with a doctor and she said “you are having pain because of some gas, and that might be because of pain killer subscribed to me” she also mentioned that it I should have been told this by my surgeon. Huh? Next day my legs got double in size because of swelling, well this time nurse was able to tell that this is because of IV given to me and it gets collected in feet. After all this I just wished that least that doc could have done is tell us what I am going to experience, so that we don’t get panicked.
I wonder if that’s how they treat all complicated cases, Just don’t listen to patient earlier and when situation gets worse then remove the part. So convenient, as it is very difficult for a layman to argue again a doctor’s decision.
Well, its definitely not easy to write all this. Its like going through that pain again, but I wanted to share this with all you people out there. I was lucky to get rid of Kaiser quickly enough because I can change my insurance company in beginning of new year. If Kaiser would have paid more attention to my bleeding in beginning I would not have lost my fallopian tube and it could have been treated by medicines. We thought about filing case against them, but can’t live that pain again.
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