Travelocity Complaint - Disgusting Experience in Key West, Fl. Days Inn
April 2007 - My family and I booked a vacation package with Travelocity. (4/3/07-4/10/07) I read the reviews Travelocity posted about this specific Days Inn. I booked in January 2007, for April 2007. Very affordable price. Hotel seemed nice enough. Arrived 4/3/07. Room was filthy and stunk so badly! My children and I suffer from asthma. The bathroom walls had mold. Gross! The toilet did not work. Could not use. Complained. Asked for a new room with clean walls, flushing toilet and one that did not smell. Encountered the most nastiest people in their management positions. Lisa and James. Threatened us. Just so disrespectful and crude. I called Travelocity immediately. I wanted to go to another hotel. How dare they even send people to such a horrific hotel. Long story, but on hold for more thaen an hour on and off. Continuosuly aske" may I put you on hold for 2 more minutes Please?" over and over. Hours worth of on hold time. We were ultimately able to get out of that nasty, place they call a hotel, but it cost a $350.00 more. At that point I had no choice but to find my family acceptable lodging. Went to the Radisson Hotel. Awesome. I will never deal with Travelocity again! Got home 4/10/07. Tried contacting customer service to file dispute. Still waiting for a response on how to begin process. Website gives no info on how to begin claim and nobody there seems to know anything. Very polite but it's all a big farce. They don't want to help you!! I will use Expedia or book on my own from now on. Travelocity is not the way to go if you want a relaxing vacation. The Days Inn in Key West, Fl, has defintely not heard the last from me. This week they will be visited by the authorities from Florida's health agencies about that mold and non-functioning toilet! They really did not realize who they were rude to!! I can be relentless. Believe me they will have a huge consequence for their disgusting behavior and their disgusting hotel. As a business owner myself, I find it totally unacceptable to steal customers' hard earned dollars. People expect to receive what is advertised. I encountered dishonesty and filth. I didn't expect to be paying for that!