Crossroads Music Complaint - Crossroads Music: Disappointing Company

Review by jumta on 2007-04-14
LEBANON, INDIANA -- I ordered a set of harmonicas on 1/12/2007 and never heard from Crossroads Music again. They charged my credit card, but I never received the merchandise. I could not contact them by phone or email. I have submitted complaints to the Boone County, Indiana prosecutor, the Lebanon, Indiana Chamber of Commerce, the Indiana Better Business Bureau, and the Indiana Attorney General. Apparently, the BBB has not been able to establish contact with the company.

I agreed to accept the merchandise if it was delivered in a timely manner and the product was exactly as specified. I sent emails to the company several times, but recently the address, questions@crossroads-music.org, was undeliverable.

It's hard to understand how this company continues to operate online with its unsatisfactory evaluation on the BBB's Website. It's true what a previous reviewer of this company wrote: BUYER BEWARE!
Comments:3 Replies - Latest reply on 2012-04-01
Posted by Hugh_Jorgen on 2007-04-15:
You are REAL close to the 90 day limit on disputing the charge with your credit card company. Call them today (or Monday) and dispute the charge. Good luck!
Posted by Crossroads on 2008-03-30:
Crossroads Musics website has been up consistently for 23 of the last 24 months with full contact information. Working with the BBB is voluntary and payments made with credit cards with us are protected and refunded if items are not received. Complaints to so many agencies and as stated on this website is unfair characterization. You can see our feedback record on eBay of over 14000 transactions with a 98.3% positive feedback rating.
Posted by Crossroads on 2012-04-01:
You have 6 months to dispute a charge.

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