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Plasmahouse.com Complaint - Non-delivery of product, plasma tv

Review by disillusioned on 2007-04-16
BROOKLYN, NEW YORK -- On January the 15th I ordered the Toshiba 42HP66 42" Plasma TV from PLASMAHOUSE.COM, Plasma House. I should have been suspicious when, after asking if it would take about a month to ship, he gleefully answered, "at least". My bank account was debited two days later for the full amount. After a month and a half, I called the "support" line and, after holding for at least 30 minutes, the "support" representative answered, then "allegedly" called the shipping warehouse and stated, after a couple of minutes, that he was put on hold and would call me back. Long story short, after almost 3 months of UNANSWERED EMAILS AND UNANSWERED CALLS, I have never recieved any contact from this "company". Going online and logging in to the website, I noticed the status was always "processed, awaiting tracking number". BOTTOM LINE, DO NOT ORDER FROM THIS COMPANY!

Note: Do a search for this address and it will list several electronics companies including - PLASMAWHOLESALE, BESTBUYPLASMA, BROOKLYNELECTRONICS, ESTORE OF NY. This list does not include the other names this group probably goes by to TAKE YOUR MONEY. FORM YOUR OWN CONCLUSIONS!
Comments:3 Replies - Latest reply on 2007-04-16
Posted by Anonymous on 2007-04-16:
You may have a criminal case on these guys. Contact the N.Y. State Attorney Generals office. An amount that large could be a felony. They are waiting out your credit card companies dispute period, usually 60 days. Once they get past that point they know they got you.
Posted by grandma005 on 2007-04-16:
She is already past the 60 days period.
Posted by Ponie on 2007-04-16:
Wow! I'd have been on their back like a wet shirt after 6 weeks. I don't go along with the complaints threatening to contact the BBB, FTC, or all the other alphabet agencies for what is truly the cosumer's fault. But in this case, get moving. Don't know how much money was involved but around here they're not standing on street corners handing out 42" Plasma Tvs. Good luck!

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