Inside Blu Salon Complaint - Why I will not go back to this salon
HOUSTON, TEXAS -- Went to this salon looking for an upscale place to start getting my hair done, expecting to pay for good service. It went wrong from day 1. I went in for consultation one day because I wanted to have my hair color stripped out and go strawberry blonde for the summer. Stephane, I was told, was the best for color so we made an appointment for the next week. She told me this would be a 6 hour process (2pm-8pm) but she would do it "right" and it would feel like "silk". I then came in for my appointment and Stephane could not do my hair because she had a rash so her apprentice would do it, which bothered me that they didn't call me to let me know and see if I wanted to reschedule, but Stephane would be there every step of the way to help and guide the apprentice. Never once while I was there did she say that this process was going to be very expensive and they sell a package deal with hair stripping. After I had been there for about 8 or 9 hours and she kept talking about what I get with the "package", I asked her how much this "package" cost me. She said it would normally be $1,350.00!! I nearly choked. She knocked it down to $1,080.00 because the apprentice did my hair. They charge by the hour (which she failed to mention). So I brought up the fact that she quoted me a 6 hour process. She then said that the time ran over and that was not her fault! As if it was mine. So then she got flustered and said fine I will charge you for 6 hours but that is still $900. I mentioned that the math didn't work out for that either. I ended up getting out of there for $720. But still shocked she had the nerve to charge those prices with out saying something upfront. Other salons charge a few hundred dollars for this same treatment. I didn't leave there until 11:30pm. And my hair is a horrible shade with bleach spots in it. I look like a leopard. I have to get it recolored at another salon ASAP! I have never cried so much over hair.