Wave2wave Complaint - Provision of Wireless Internet Services

Review by TGZ on 2007-04-16
BETHLEHEM, PENNSYLVANIA -- Wave2wave Communications has put us through several years of poor internet services. The problems were numerous but included:

1) Irregular and slow data transmission
2) Slow response to complaints
3) Inadequate space allocation for web hosting
4) Inaccesibility of e-mail from outside our internal network
5) An obnoxious attorney
6) A service agreement that has an automatic 2 year extension and other highly adverse terms for the user

Anyone considering using this ISP firm should reconsider. The service agreement should be carefully negotiated word for word and at least the provision of a 2 year automatic term extension deleted.

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