Citibank N A Informative - Citibank ATM Rebates. Fact or Fictions?
MINNEAPOLIS, MINNESOTA -- Citibank claims the following when you open a new ez-checking account online under the following conditions:
You may also qualify for:
ATM fee reimbursements4
4 To qualify for reimbursement of the fees other banks may charge you for using their ATMs, you must: (1) be a new client with a mailing address that is outside a county where Citibank operates a Financial Center three months after opening your account online; and (2) have established your banking relationship online. You are not eligible for ATM reimbursements if your banking relationship was originally established at a Citibank Financial Center or through Citi Phone Banking® and you subsequently open additional accounts online.
I live in Minnesota, where there are no financial centers. I also opened the account online 13 months ago. This is my story.
On April 10th 2007, I noticed Citibank did not rebate me a $1.95 ATM fee as promised per their policy listed above. So I called Citibank and spoke to a CSR, who told me I would not be reimbursed for this fee, saying they do not rebate ATM fees charged by other banks. I pointed out their terms and conditions as listed online. The CSR told me that was wrong and to ignore the policy and I would be paying all fees charged by another banks ATM.
I then asked to speak to a Manager. The manager told me I was not eligible for the ATM rebates as well, but for a different reason. When I pointed out to her the terms and conditions, she told me since I was close to a Money Pass ATM, that I would not be eligible for the ATM rebate. I advised her the terms stated it was in the same county as a financial center, not a money pass ATM. She said the online terms were not clear, but that was not their fault and I would just need to believe her. I pointed out there are Money pass ATM's in every county in the US and that would mean no one is eligible for the ATM rebate. She had no comment. I was able to get the ATM fee rebated, but I was told it was a one time courtesy.
I hung up and called Citibank back, pretending to be prospective customer wanting to open an EZ checking account online. I was told all of the benefits with a sales pitch that mentions the ATM rebate policy for being charged fees from another bank. I asked if I was in the same county as a Money Pass ATM, if that would void getting the rebates. I was told no. I told the sales rep I lived in Minnesota. The rep said I would get the rebates for sure since there are no financial centers in this state.
I guess what it comes down to is: Citibank is likely telling their employees to avoid refunding these ATM fees if all possible and to make it so difficult to get rebated that we will give up in frustration.
This is a low down ploy by Citibank to get your business then not deliver what they promise. To say the least I am upset and seriously considering closing my account with Citi.
Has anyone else had this problem? If so, what if anything can be done about this.