Philip Morris U.S.A. Compliment - Excellent Response to complaint
CALIFORNIA -- I had received a defective cigarette in a package of B&H Ultra Light 100's. I wrote to Phillip Morris via their website. Every correspondence received a very timely response, and upon submission of a copy of my drivers license and completion of their required form, I received 3 free pack coupons as promised. I am very pleased with their customer service department!