Europcar Complaint - Outrageous charges for non-existant damages
MANCHESTER, ENGLAND -- I collected a rental vehicle at Manchester Airport on Monday afternoon 3rd April. I returned it back to Manchester Airport on Saturday 7th April, arriving one hour earlier than required, so that an Europcar representative could check it with me. Unfortunately, there was no one there. So, after carrying out an inspection by myself, and satisfied that it was in as good a condition as when I initially took it out, I returned the keys to the main desk.
I have since been billed for "damage to both offside doors", amounting to an outrageous 250 pounds. Kind of excessive for a 4 day rental amounting initially to 130 pounds. The damage has been described as "scuff marks" - the same kind that you get on shoes, which dissappear when wiped down with a cloth.
I have made several calls to Europcar at Manchester Airport and Brian the Duty Manager promised to return my call "within half an hour". Needless to say, I am still waiting for his call.
On another note, this is only the second time that I have used Europcar. Strangely enough, when I returned the first vehicle (a few years ago), exactly the same problem arose. The Europcar representative tried to extract money for non-existant damages. Upon running a cloth over alleged scratches to the paintwork, they mysteriously dissappeared.