British Airways Complaint - Overheated Cabin on Longhaul Flight
LONDON -- On the BA long haul flight from Rio to London last Wednesday the high temperatures in the cabin went from being uncomfortable to downright nasty after being in the air two hours. With a good nine hours to go, the cabin was filled with complaints.
I could not relax, I could not get to sleep (it was a night-time flight) and found the whole experience very, very uncomfortable. Though most people managed, it was very difficult to maintain an even temper, as the flight deck twice acknowledged the high temperatures but failed to provide an explanation or attempt to resolve the problem.
Further to this it became increasingly apparent that the Business Class section of the plane was not suffering any similar problem. This turned the mood uglier in the cabin I occupied and made for a very unpleasant flight back to the UK, all told.
To cap events I overheard other passengers requesting complaint forms from the stewards on arrival into the UK, only to be told informally that the captain had told the cabin crew not to issue these and to tell those passengers that could be bothered to contact BA directly. This hardly improved the mood of passengers as they left the plane.
I chose to fly with BA over TAP (who were on average £200 cheaper for the London - Rio flight) precisely because I thought that the service and state of the plane would be superior. I feel very disappointed that this was not the case and would like to know what BA feels is an appropriate reaction to this situation.