Allstate Insurance Complaint - Bad Customer Service
GREEENWOOD VILLAGE, COLORADO -- I have been a loyal client of the [name removed] (Allstate Insurance Representative) in Colorado for over three years. The one time that I actually called her to make changes to my policy, she hangs up on me.
Allstate is more than happy to take your money but when it comes to customer service, they are horrible at it.
Details: I called to have a second driver and car taken off my policy and asked them what dates to write down in my change of policy request. Because you pay for a month in advance I wanted the second policy holder to keep their coverage under my policy until the month that we pre-paid was over. She informed me that the month ends on the 12th of April and that the letter must be written 14 days in advance. The letter was written to her specifications but when the next month rolled around - the company pulled that same exact payment from my account and no changes were made. I called to complain and my agent had the nerve to tell me that since the money was already pulled , there is nothing they will do and hung up on me.
Wow - three years of loyalty from me and what I get is a "won't help you and a dead line" - are you kidding me.
If you want a good car insurance company working for you - make sure it's not [name removed] with Allstate or Allstate at all - even the reps at the 1800 Allstate number wouldn't return my money.
It truly is a horrible company.