Dell Computer Corporation Informative - Consumer Fraud, Consumer Harassment
WILLIAMS, ARIZONA -- Our company leases 4 computers from Dell. The equipment is good, but our experience with their leasing company is absolutely horrible. We have great credit ratings and pay our bills in such a manner to maintain good credit ratings. Dell Financial handles the leasing and we suspect utilizes offshore companies to do their collections. It is almost comical how they operate. Payment is due on the 1st. and you get a call on the afternoon of the 1st. indicating that payment has not be recieved. They request that you make payment over the phone and for a charge of $15 they will process the payment. We have endoured these calls on a regular basis. If you refused to pay, they threaten you with late fees, etc. We have got so frustrated that we cover our backs with these people by doing things that allow us to track these people and their actions. We do so at our expense and generally spend extra hours making sure to track our actions regarding payments to Dell. In our most recent experience, my wife 2nd day delivered our four payments to Dell on the 28th. of March. They recieved the payments, deposited 3 of the 4 checks sent. They called us and stated that payments had not be recieved and told us they needed to process the payments via the phone ($15 per account). My wife refused and told them that they already had recieved the payments, that three checks had already cleared and then questioned them on why the fourth check hadn't been processed. The ignored her statement and replied that non of the checks had been recieved and demanded payment via the phone at their $15 rate. Again she refused, and then she was told to provide documentation to prove that payment has been made.... Now this is probably the fourth or fifth time we have had to take time out of our business day to deal with these people. Today for example we spent 8 hours running down cancelled checks, bank statements, postal service delivery documents, faxing and talking to these people. In my mind, these people are guilty of consumer fraud and harassment. I have filed a consumer fraud complaint with the State of Arizona, but wanted to enlighten people as to how the Dell Leasing Company harasses people. I can tell you one thing for sure, our company will never purchase, lease or deal with Dell again!!!!!