All Star Mitsubishi Complaint - Deceptive Dealer, Going Back on Deal, Unethical Practices
SAYREVILLE, NEW JERSEY -- On Sat, April 14, I negotiated a deal at All Star Mitsubishi for a 2008 Mitsubishi Lancer GTS. We agreed on a trade in price for my 2004 Pontiac and a selling price as well as payments. This was negotiated in good faith and my car trade-in was appraised multiple times by even the one of the dealership owners. I gave them a deposit via phone on my Discover CC for $500 once we had a comfortable quote on insurance that same day, a deposit they wanted to 'hold the deal'.
Bear in mind they also quoted us a below invoice price via the internet on an email prior to our coming in on Saturday the 14th; the final price we negotiated was that price minus a $500 discount they were honoring from the NYC auto show (specifically they were going to give us this discount in lieu of us going to the show and signing up for it, which we offered to do on the spot).
During early price negotiations the salesman employed the notorious 4 Square method. In response I gave him some ridiculously low numbers and forced him to negotiate on the indivual points of the deal, demonstrating that I had researched trade values and all other aspects of the costs, financing, and product in question.
Numerous times through out the process we were guaranteed to get the car we wanted in the right color and with the right options in by Tue, April 17. (Matthew our salesman, and the Business Manager both said this). After going home to get quotes on insurance we placed a $500 down on the car via the phone to 'hold the deal' as they put it. We had a firm deal with a payment number and only needed to take delivery and sign some paperwork.
On Tue, after several days of dealings with the AllStar we were informed that the Owner had decided to not honor our good faith negotiated deal. First they tried to push a similar car in the wrong color on us (Sunday the 15th), but we declined. Then we were told they could not get in any cars until May 5th (this was on Monday, the 16th), which we were willing to wait. Then they called (Tuesday, the 17th) and said they had gotten two exactly as ordered models in on their lot but that they wanted to renegotiate the price higher since they felt that due to the cars sudden popularity they could get more money for the car – they tried to cite a ‘subject to availability’ clause, but since they had two available I asked them to honor their agreement with me.
The person represented as one of the 2 owners of the dealership, Joe R., point blank told me on the phone on Tue the 17th at 4pm that he would not honor our deal and was demanding we pay more or that he would sell the car he had gotten in for us to a different seller. He would sell us a car in 60 or more days if he had any in stock under the deal we had negotiated otherwise. I declined to be taken advantage of or let them hold my $500 deposit for 2 or months.
The Dealer represents itself in print (including in the email we have from them) as a No Haggle, Below Invoice pricing dealership. We thought we had a solid deal negotiated and accepted by both sides, money for a down payment was accepted to hold the deal. They quoted us in writing a below invoice price (email) even.
I wish that this dealer be held accountable for completely unethical business practices. Besides attempting to use the '4T' (four square) method of price negotiation, they made then broke a verbal contract/agreement backed by an accepted a down payment to, as they termed it, 'hold the deal', and then attempted to all but extort additional money from me via 'renegotiation' once they thought their car was worth more because of demand, never mind the good faith deal in place. They also attempted to make us buy a different car.
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