American Airlines Complaint - Bad service
LOS ANGELES, CALIFORNIA -- My husband, daughter, and I live in Australia. We purchased three round trip tickets worth approximately $8,000.00AU, which were supposed to be open for 12 months, we assumed this meant we could change our return dates.
First we wanted to upgrade to business class on our return flight home using our frequent flier points. We were told by AA that we couldn't do it because it's a Qantas plane. I then rang Qantas, and they said they couldn't do it because it's an AA reservation. I thought you two were sister companies. Not only were the customer service representatives not helpful, they were very rude.
Now, we find that we will need to get home early. We have been told that we can't change the date, nor can we cancel a leg of the trip from San Jose to LAX, as we will be in LA at the time of departure. So, we find ourselves stuck in America, and will have to fly out of LAX to San Jose then back to LAX and then home to Australia. We have our four year old daughter with us, so the added travel time is going to be very difficult to say the least. Again, the customer service representative was so unhelpful and rude. The rules of these very expensive tickets make no sense at all, and we are frustrated beyond words.
To help keep me as a potential future customer, I would like the following:
We would like to be able to fly home early, and cancel the San Jose to LAX leg without voiding the entire ticket.
At the very least I would like a response from your company regarding this incident. Thank you for your time.