Sears Complaint - Craftsman LT1000 Riding Mower
LANSING, KANSAS -- This mower is junk. It was bought new in September 2005 and 2nd time is was use it died and wouldn't start, and it wouldn't move. I had to put a tarp over it for a week until Sears service came out to fix it. The service man replaced the battery and said there was a safety feature on it that locks the wheels and gets stuck if the mower get wet, so don't spray down the mower. The very next time I tried to mow the same thing happened. I call service out after waiting a week he came and found that the alternator wire was not hooked up properly and that's why it wouldn't start. Same thing with not moving, the safety was stuck on.
Last year the 1st time I tried to mow the grass it would start but wouldn't move. Apparently the safety feature was again stuck, I called the service department and complained that the piece of "junk" wouldn't move and the guy didn't want to hear me cuss. I was frustrated I cussed. I called back to another lady explaining the problem very upset and I was on the phone for 45 minutes or more tying to get the mover to move. Finally the darn thing move after 20 minutes of jamming it in to gear.
Today April 18th 2007, gassed up mower to mow for the 1st time this year, started it up put it in reverse to move it out and IT WOULDN'T MOVE. No matter what I tried the back tires would not move. Again I call SEARS Service again I tell them the stupid thing is doing the same thing again and I get mad but don't cuss and the lady says she doesn't have to put up with me being mad. I hang up call back to get a hold of someone who can handle an IRATE customer. I can't remember her name but she seemed to be able to handle my anger and a few "poops" and "darns" here and there. Then she wants to know what I want.
I want to mow my lawn without having to call service to get it to move. She will set up a service call for next Friday the 27th between 8am and 5pm. Great another week for the grass to grow. I told her what I really wanted was a new mower or service tomorrow. Nope, not eligible for a new one and service won't be here till next Friday. Then she got mad because I said the "F" word. Sears products suck and so does their service department people.