Royal Caribbean Complaint - Cancellation due to Medical Condition
BALTIMORE, MARYLAND -- My wife and I booked a cruise on Royal Caribbean with a departure date is May 18th 2007. Today, April 18th, my wife had an ultra sound of our baby and was diagnosed with a medical condition. Our doctor said it is a dangerous condition which complications could cause possible injury or death of our unborn child and/or my wife and gave us a litany of things NOT to do, which included cancelling our cruise.
I called to cancel the cruise, which Royal Caribbean gladly did, EXCEPT THEY ARE CHARGING MY WIFE AND I a $500 cancellation fee. Trish (Royal Caribbean) asked me “Did you purchase travel insurance?” Obviously, we didn’t, and didn’t understand the concept of it. We have life, auto, dental, health, homeowners insurance… The concept of a business charging its customers insurance to mitigate its risk of cancellation appears to be scheme devised by business development specialists and corporate lawyers to milking unsuspecting customers out of money without providing a service or good. A $20 processing fee might be reasonable, but charging a $500 fee for having a medical condition is stealing.
What is sad is that I expected Royal Caribbean to simply cancel the reservation and refund our money, knowing we would later book another cruise and share our experience with friends and family which in turn would increase their customer base. So far, this has left a bad taste in my mouth, and depending on how Royal Caribbean handles this situation it will undoubtedly cost Royal Caribbean more than $500 in lost revenue by my friends, family, neighbors and business associates.
It’s difficult enough to be in the situation with our unborn child, but to have the added hassle of Royal Caribbean stealing $500 from our family on the premise that we should purchase insurance so that they don’t lose revenue is shameful.
This policy is immoral and shows the true character of the Royal Caribbean. If this is how Royal Caribbean treats their customers 30 days before the ship is set to sail, it’s probably a blessing to have cancelled the cruise. They probably attempt to suck every penny from its customers while they are on the cruise liner and would probably not be surprised if there are additional fees at the end of the cruise not mentioned while booking.