Coca Cola Company Complaint - Coke Rebates
ATLANTA, GEORGIA -- Beware of Coke rebates. I have been trying to get a $10 rebate since June of 06. They have told me 3 times starting in Jan.07 that the checks in the mail. Each time I call they say to wait 2-4 weeks for delivery, but it never comes. They claim they are not responsible for mail delivery. They don't know what is happening to the check. However, they sent out a $1 coupon for my trouble, and that arrived in 2 days. This tells me they have the correct address, but are just not sending the money. I have written a letter to the CEO and received a call on April 9th from a customer service rep.,who left a message and number on my machine. I responded the same day to his call, but only got an answering machine and no one called back. When I called on April 18, I was first told the case was closed and no check will be sent. On further review by a supervisor she claims another check was sent on the 26th of March, but I need to wait 4-6 weeks for delivery. I can’t believe that such a large company has such poor customer service and has failed to follow through on their rebate offer.