Citibank N A Complaint - Non-removal of lien against property
COLORADO -- I had a home equity loan through city bank from 2002-2004. Paid the loan in full in 2004. I am now selling the house and discovered a month ago that they never released the lein on my property. Called and rec'd form to complete to have this process happen. Faxed the form back to them.Today is my closing date and I cannot close because they have not released the lein nor have they faxed my a copy of the Paid in full letter. I have talked to Jeff employee number 7438831, Ben Little employee #7472657. I have been told that I would have the information within the day, within the hour, etc.. I have been told that the information is in archives and they are unable to pull up my account, yet when I call their customer service number, I can access my account through the phone. Supposedly they must recieve permission by email from another department to do the paid in full letter. Then they have to , and I quote, "find the time to type up the letter." In the hours and hours I have used talking to them, they could have found the time to type the letter. They can't call one of their own departments? I have a buyer that is trying to close on my house today and we can't because of them. I have proof of received faxes from them from 1 month ago, yet they say they didn't get the request.