Pep Boys Informative - Charged for a prep fee and charged for title service
BOARDMAN -- On 11-24-06, I purchased a Dirt Runner and a Doodle Bug mini bike. I paid $29.99 X two for a prep fee. I was told this was for changing the shipping oil, adjusting throttle, chain, etc and that they would put fuel in both and test drive them and make any other needed adjustments.
I was also charged $38.00 X two for Ohio documentation fee, Ohio title fee and Ohio notary fee. ($30.00/$5.00/$3.00)
I was to return in the afternoon to pick them both up.
When I returned, neither unit was ready. While I waited, they changed the oil. (shipping oil to regular oil) The never started them or did any further adjustments. They said they couldn't do the rest because they were out of gasoline.
I was told they would be OK, that they don't have any problems with them.
I was also told I would have official state title in about 4 to 6 weeks.
I took both vehicles home and added fuel. The Dirt Bike is a pretty nice machine and did start up ok. I haven't had any real problems to date.
The Doodle Bug is another story. I had a hard time getting it started, it wouldn't stay running, when I finally did get it running, I found the rear wheel was bent or something.
I returned the Doodle Bug and they did change the rear wheel and installed another one. They did ride it some but it has never run right in my opinion. To keep it running, I have to leave the choke half on all the time. It tends to stall a lot, etc.
I have yet to get the titles so after returning to the store and getting the run around (lost/misplaced/etc)several times, I decided to file a formal complaint with the Ohio Attorney Generals Office.
The Ohio Attorney General's Office did get them to returned the title fees but I was told I would still get said titles. They said they returned the fees because of my inconvience.
I received the check on 3-16-07. I have yet to get the titles.
I returned to the store today, 4-19-07 and the manager stated they could not find my paperwork which has such things as my social security number on it, drivers license number, birth date and home address. It appears said paperwork got misplaced. Nice job Pep Boys!!!
The store manager asked me to get him copies of my said paperwork so he could re-submit them again. This is the second time he has said he would re-submit them.
They had told me the day I purchased the two motorized machines that the paperwork is sent to the State of Ohio. Today, 4-19-07, the manager told me the paperwork goes to the Corporate Office and they (Corporate Office) submits said paperwork to the State of Ohio.
The manager also told me the Corporate Office was a little messed up at the time of my purchase and didn't know how to handle said paperwork. He said they are doing better now. I asked if everyone else is getting their titles and he said some are and some are not.
Anyone want to take odds on whether I get any titles?
I had also asked for a refund of the $29.99 X two prep charges when filing with the Ohio Attorney General's Office but Pep Boys refused said request. They changed their story and said the prep charge was for putting the machines together. The putting them together was never mentioned during the purchase process. I was told what I mentioned earlier.
I will leave the assessment to those who read this but my personal feelings are I would think twice about doing business with them again. I also feel things are said during your purchase that were not all true, at least in my case.
In looking at some of the reviews that I have seen, it doesn't look like I'm alone.
My purchases were made at the Boardman Ohio 44512 store at 215 Boardman Poland Road.
More Reviews on Pep Boys: