Bell Road Toyota Complaint - Bell Road Toyota is Sneaky!
PHOENIX, ARIZONA -- In Dec. 2006 I purchased a used vehicle from Bell Road Toyota. I've had several problems with the vehicle and had it in the shop 4 times already in just 4 months. Right before I was about to take the vehicle into the shop for the 5th time I found an Enterprise Rent a Car self insured card in my glove box. The fact that this vehicle was previously a rental car was not disclosed to me. Had I known this I would not have purchased the vehicle. I contacted Bell Road Toyota and spoke with both sales managers, Debbie Weiss and Micheal. They told me they gave me a carfax report that stated the car was a rental and that I had initialed it. This is FALSE! I read each and every paper before signing and was NEVER given a carfax stating the vehicle was a rental. Nor was I even told this information. I asked Debbie if she had seen this paper and she said no. I then spoke to the owner of the company and he also said they have a carfax report showing the car was a rental that I initialed. I told him that was not possible. I also asked him why I didn't have a copy since I had been given a copy of each paper that I signed. He said it is not their policy to give me a copy of that! Well no wonder since I didn't ever even see this supposed carfax report!!!!
I didn't even know car dealerships sold rental cars. Rental cars are driven by many different people with many different driving habits and the people driving a rental car may not treat it as if it were their own, they have no sense of ownership.
I want people to be aware that Bell Road Toyota will not tell you the vehicle was a rental (which is important to know). Be sure to ask and spend the $20 to run a VIN# report to check the prior owner of a vehicle. If you want to buy a rental car you can go directly to Enterprise and get a great deal.