Quality Auto Sales Complaint - Bad Business Practice
SPRING LAKE PARK, MINNESOTA -- My son & daughter in law went to buy a car they had advertised in the Star Tribune. That car was supposely sold that morning. The first thing they had my daughter in law do was fill out paper work for a credit check before they would show her any other car. This should have been a red flag, but my husband and the children continued. It seems she would qualify for any car on the lot. So, they looked and found a car. The next day my daugther in law told them to go ahead with finding financing. The sales person Jake promised he could keep the payment under $150.00 since they explained to him very clearly that was the budgeted amount per month they wanted to pay. Well we drive 40 minutes out there since Jake called and told her the interest rate was 6.65%. We get there only to find out the payment is $170.00 per month. This would include warranty and gap insurance. Then Jake tells us no it doesn't include the warranty just the gap insurance. Which they would not need since the blue book was higher than the sale price. So, we decided to cancel the gap insurance which was only going to be approixmately $5.00 per month, well that lowered the payment $20.00. Not sure how. So we checked the fluids in the vehicle only to find out the oil was a quart low. But Jake the sales person has no idea what to do with the oil. We just needed a quart of oil, since my son is a mechanic. Since they had no vehicle and her credit had been run, we had no choice but to buy the car. This was their first major purchas and I did not want thier credit score to be affected by this. So, as we are leaving I ask the sales person if there is any gas in the car. He has no clue. So, we go out there and there is NO gas in the car. I go back and the guy gives us $20.00 for gas and that should solve all the problems. I called the place to ask for the owner to explain my disappointment with Jake. When I asked for his last name he would not give it to me, I cannot imagin why, he also stated he was a memeber of the BBB. So, I went on line to the BBB and there is a used car place with a different name listed at that address and there is a complaint regarding the workmanship of the dealer. The owner, Terry explained to me that he is in the business to sell cars. I guess that means customer service is not part of his business. They mentioned to my husband that they sell mainly to first time buyers, I guess I can understand why, no one will go back for a second car after dealing with them. PLease beware of this used dealer. Quality Auto Sales located on 926 County Highway 10 in Spring Lake Park Minnesota. They also will answer the phone with several different names. When we originally called on the first car it was Alliant Auto. Just please do not buy from them, they just sell cars regardless and it is not thier policy to put gas in a used vehicle.