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Body Works, Inc. Complaint - Body shop does not accept responsibility for stereo that they broke

Review by johnnydepp on 2007-04-20
NEWARK, DELAWARE -- I have a Volkswagen Jetta GLS 2000 that needed some body repairs. On 3/26/2007, I took my car to Body Works, Inc in Newark. I talked to the owner of the shop Body Works. He gave me an estimate of $1,130, and I agreed to it. When I left the car in his shop, the car stereo and the CD changer were in perfect working condition. He completed the repairs on 4/2/2007, I paid him $1,130 right away and took the car. However, I noticed that both the stereo and the CD changer were not working anymore. I called him and asked him about it and he told me to bring the car so that he could check it. I brought the car again, on April 6, 2007. He couldn't identify the problem, but he said he had a friend and he would call him over the weekend and schedule a time with him the following week, to have the car checked. He said he would give me a call to let me know when he would come to check the car. However, he never called me that weekend and finally I called him on Monday to ask what happened. He said he did not talk to his friend yet, left a message to his answering machine. In the next couple of weeks, I called him almost everyday and every time I called him he told me that he would give his friend a call to schedule the time, but he never called me as he promised. Finally, he told me yesterday that his friend would be coming today (April 20, 2007). I called him repeatedly today, and he couldn't confirm me what time his friend would be there; he could not not even confirm whether he would come. After those several calls today, he no longer answered my calls. I was very upset and I went to his shop. His response was: "My friend didn't call, what can I do?." I told him that he was directly responsible from the damage to the electrical system (whatever damage that may be) and it is his responsibility to get it fixed, and dragging this issue for the last couple of weeks without giving me a certain time to take the car was just unreasonable. He became angry and said very rudely "I don't want any business to do with you anymore, get out of here. I did you a favor. Now, I don't want anything to do with you. Take your business elsewhere..."
Comments:5 Replies - Latest reply on 2007-04-20
Posted by Pomona Guy on 2007-04-20:
If the body shop disconnected the battery, then the radio may need to be reset with a code from the car's manufacturer. Usually they put the code in with your owner's manual. I know Cheverolet and BMW both have radios like that. This is to make a radio unworkable if it is stolen. Call your local Volkswagen dealer and speak to the service department.
Posted by Anonymous on 2007-04-20:
Hey what happened to my post?Anyway I agree with Pomona,Honda has the same deal with their stereos,If the battery is disconnected you must enter the code to get it going again.

Posted by Anonymous on 2007-04-20:
Instead of all of the aggravation you put yourself through, check the fusebox and jiggle some wires or something. It may be as simple as that.
Posted by One-Eyed Willie on 2007-04-20:
Pomona Guy is right, it happened to my wife's Acura when her battery died and we got a new one. We drove it down to the dealer and they gave us the code.
Posted by Anonymous on 2007-04-20:
I am glad he told you that he did not want your business anymore, it is his friend you should be angry at his friend is the one that did not come when he was supposed to.

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