Home Depot Complaint - Ethical problem with Home Depot
OWINGS MILLS, MARYLAND -- I purchased a low voltage transformer for $40.32 five years ago to replace one that wasn't working properly. After tinkering around with the old, it started to work. Rather then bring back the new transformer to the Depot for a refund I keeped it as a spare. The original finally went out and I replaced it. The "new" one was defective and useless. Home Depot wouldn't take it for exchange because of its age. The unit was in the original box, pristine and I had the original receipt. It was obvious to management that it was never used. The excuse that it was "old" doesn't "fly" with me and I don't believe it to be a reason to reject my claim..