Cingular Wireless Complaint - Unauthorized contract
KISSIMMEE, FLORIDA -- I went into the Kissimmee Cingular because my phone broke I asked the guy if they sell replacement phones at a discount since I have been in my contract so long like some company's do. His name was Javier he said yeah, he showed us 4 phones starting at 99 dollars but they had a 50 dollar rebate. We picked out the sync phone and he took our old phone and walked away with it. Javier came back and then gave us the phone and receipt in a bag. About 4 days later I went to mail out the rebate form and looked at the receipt and it stated that there was a 2 year agreement tacked on. Which we never signed for or agreed to. We went back to the store and fought of course there is no manager. He pulled out the contract which we never got a copy of and surprise surprise it wasn't signed! He then told us that we would have to pay 175 dollars to cancel the account or pay 375 dollars total for the phone, after we never agreed to any of this. Then we called cingular phone center and they said they couldn't do anything. Well today we were told we would get a call from the manager of the store and actually what we got was a call from the rip off sales clerk. He admitted to okaying the contract by phone but could'nt answer us why we didn't talk about an agreement he said that is highly unlikely. First of all if you pay 39.99 for a contract with 600 minutes and free nights and weekends why would you agree to go to a 450 minute plan with 5000 nights and weekends . When you go into a new contract you always get more! So Javier decided our contract for us and still Cingular is doing nothing and to top this all off this phone is in my mothers name who lives in Pennsylvania and he approved the phone in Florida without any consent from the contracts owner! So don't buy from the Kissimmee Florida (John Young ) Cingular they lie and authorize contracts without permission. I am now writing on here and going to be contacting the better business bureau and the news and if nothing is done from there I will be taking this all to small claims court. Buyer Beware!
More Reviews on Cingular Wireless: