Levitz Furniture Corporation Complaint - On Sale in March - Not in Stock till June!
ROHNERT PARK, CALIFORNIA -- In one of Levitz's March ads inserted in our newspaper, they advertised an outdoor bench we were interested in. That same weekend the ad ran, we went to the store, but were told they had not received them yet and to come back in a week. Now usually, that would be enough for us to just walk away, but we really liked this bench so we came back the following weekend. Surprise - still no benches in stock, but they could order one for us. Only problem was, we either had to drive to their warehouse in Dublin (several hours away)to pick it up or it could be delivered to our house for only $35 (the bench cost $120)! When we asked if they couldn't just deliver it to the store for pickup, they said they could but that would be another $25. Frustrated, but determined we stated we would buy the bench, but would like it delivered to the store. The very apathetic sale person started to enter the order into the computer and lo and behold the benches were on back order till June. However, we could pay now and wait till June to get one. Knowing how easily furniture stores go out of business, we were not about to do that. At that point, we asked if we could buy the floor model and were told by a manager that they needed it on display for future customers. Yes, that would be those same customers that find out it's an extra 30% for delivery (not mentioned in the ad) and that they would have to wait at least 4 months to receive their purchase (also not mentioned in the ad). By the way, we were the only customers in the store on a Sunday afternoon and yet they sent us away empty handed instead of making a sale.