Meijer, Inc. Complaint - Bad refrigerator/poor customer service
FORT WAYNE, INDIANA -- For Christmas I received a compact refrigerator that was purchased at a local Meijer's store. Last month I noticed it was not very cold inside. I kept turning it up and checking every couple of days to see if it was working any better. Friday I unplugged it and took it back to the store. I didn't have a receipt because it was a gift. The store would not take it back or give me another refrigerator because it was past ninety days and I didn't have the receipt. The said I could contact the manufacturer myself.
As I was removing the refrigerator from the car a neighbor noticed and asked if I'd gotten it new. I explained the situation and told her I was unhappy to be stuck with a broken refrigerator.
She told me to shop at Target next time. Early last year she bought a microwave and the same thing happened - it quit working after four or five months. She took it back to the store. They called the manager to the desk and she explained the problem. She sent someone to get her a new microwave to replace the broken one. The customer service representitive said it wasn't usually their police since she did not have a receipt and the purchase was made several months before. The manager told them both that Target stands behind their products and no one expects to buy a microwave that only lasts four months. She also said it would be easier for the store to get their money back and a big inconvenience for the customer.
I learned my lesson. Even though it may have been a few dollars more to buy one not on sale at Target, I would have a working refrigerator from a company that stands by it's merchandise.