Allstate Complaint - No Respect for a stranded consumer
DALLAS, TEXAS -- My brother visited Dallas, Tx.from Houston, Tx. for a father and daughter ceremony at his daughter's school. His car was smashed by a Latino gentleman(NO DRIVER'S LICENSE, NO INSURANCE and NO BREATHERLIZER TEST by DALLAS POLICE). He called me at home and asked if I could come out and assist him with the situation. I arrived and found a gentleman(the other driver)not the least bit concerned about the welfare of my brother, his kids or his ex-wife. I was extremely upset, but my brother said don't worry about anything I have ALLSTATE INSURANCE , and when the officers are done here all I have to do is call the claims office again(when he first called the lady at ALLSTATE INSURANCE told him the system was down at the time). This is where the nightmare begins he stated his policy was FULL COVERAGE with RENTAL CAR REIMBURSEMENT, but the ALLSTATE INSURANCE lady stated that his policy was changed. He was not aware of any changes to his policy for he had not received or signed anything to confirm the changes. ALLSTATE INSURANCE DID NOT CARE about his situation of being stuck in Dallas,tx. car possibly totaled and him having to be at work on Monday morning(April 23,2007). ALLSTATE INSURANCE was not sympathetic and not once asked if him and his family was OK. So to you ALLSTATE I say continue to LIE ON YOUR COMMERCIALS about your customers being in GOOD HANDS, because we all know its strictly about the dollar. That's why I DROPPED ALLSTATE INSURANCE about 2 years ago. All my insurance matters(AUTO& HOME) are handled by GEICO INSURANCE, and hopefully after this weekend my brother's insurance matters will also be handled by the GEICO.