Continental Airlines Complaint - Continental Airlines NOT Family Freindly
ATLANTA, GEORGIA -- This past Friday (4/20) my daughter and I flew Continental from Atlanta to Houston. My mother had actually purchased the tickets some time ago, but a month before the flight she realized one of tickets was under her name instead of mine. She called the airline and had the name corrected. No worries.... um... wrong. The itenerary confirmed only one of the seats. It didn't occur to me what had happened until we checked in the morning of the flight. The boarding pass indicated that we needed to check with the ticket counter at the gate for seating arrangements.
We checked with the ticketing agent at the counter once getting through security. I told her there was a problem with our tickets and that we needed to sit together. My daughter is 9... old enough to be somewhat independant but still a child. She took our tickets and told us to wait for her to call us. We watch the plane board... everyone boarded except a handful of other people. They call us up and give us our tickets. We were 2 rows apart. This situation was a little unnerving for us... I really didn't expect that they would seat us apart. Here's the punchline... when I voiced my concern to the ticketing agent she told me that I could ask the other paasangers to trade seats. Um, well, don't we pay the airlines to take care of this stuff? Why do I have to ask? Then she tells me that if I cry, that will help get us a seat together. I AM NOT KIDDING. The agent actually told me to cry to play on passanger sympathy. I'm sure she thought she was helping, but it came off very insulting. So my daughter and I sat apart during the flight. Upon reflection, I took responsibility for not checking my itenerary beforehand and trying to get the problem corrected before getting to the airport.
Sunday (4/22) my daughter and I returned from Houston to Atlanta on Continental. Again, we had only one confirmed seat and a note to check with the ticketing agent. This time my daughter was upset, and not feeling well. We checked with the ticketing agent at the counter once getting through security. My daughter was visibly upset, and the ticketing agent tried to reassure her that everything was okay. I explained to the agents that she was not feeling well. Again they took our tickets. This time EVERYONE, and I mean EVERYONE boarded the plane before they called us. We recieved our tickets, with seats 6 rows apart. There was not one hint that the agents attempted to help or even cared about our situation.
This really is the straw to break the camel's back for me regarding Continental. We had one other incident over the Christmas holidays where my daughter flew as a minor alone. The check in agents failed to enter my husband's name as the person meeting my daugher at the gate. When he arrived they would not allow him through security, until after the plane had landed and they checked the chain of custody form (his name was clearly on the form). Even after the mistake was realized there was no apology, no escort through security, and my daughter waited 40 minutes at the terminal for him to get there.
I even filed a complaint regarding the issue and there was no response from the company, not even an apology.
For me, if they want to bump my flight, seat me in the worst seat, make me wait, I can deal with almost anything. But don't mess with my child.