CompUSA Complaint - Deceptive Pricing
RIDGELAND, MISSISSIPPI -- During the last two days (April 19-20, 2007) I checked at the Ridgeland, MS store for a price on a Garmin Nuvi 350 GPS. I was told yesterday the price is $599.99. Checked the CompUSA website the night of April 19 and they show the in-store price should be $499.99. Then I checked the Garmin website and their MSRP is $535.70. Went into the store Friday, April 20 to ask the manager about the discrepancy and he asked me to leave the store! I asked his name, he wouldn’t tell me. On the way out I asked a CompUSA employee who was returning to the store what is the manager’s name, he told me. I called the Consumer Protection Division of the Attorney General of Mississippi and filed a complaint about their deceptive pricing (marking up before applying a ‘discount’). I called CompUSA to complain and was told that cock-and-bull story about the liquidation company setting their own shelf prices and that CompUSA had nothing to do with it. I told them that all of the local advertising about the store closing mentions CompUSA, not some unknown liquidation company. They have a liability if they are allowing their name to be presented to the public as if it is CompUSA closing the store. If they don’t want that liability they should disassociate their name from the closing. Seems they are trying to have their cake and eat it too.