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CompUSA Complaint - Deceptive Pricing - Garmin Nuvi 350
Garmin Nuvi 350 - Complaint
RIDGELAND, MISSISSIPPI -- During the last two days (April 19-20, 2007) I checked at the Ridgeland, MS store for a price on a Garmin Nuvi 350 GPS. I was told yesterday the price is $599.99. Checked the CompUSA website the night of April 19 and they show the in-store price should be $499.99. Then I checked the Garmin website and their MSRP is $535.70. Went into the store Friday, April 20 to ask the manager about the discrepancy and he asked me to leave the store! I asked his name, he wouldn’t tell me. On the way out I asked a CompUSA employee who was returning to the store what is the manager’s name, he told me. I called the Consumer Protection Division of the Attorney General of Mississippi and filed a complaint about their deceptive pricing (marking up before applying a ‘discount’). I called CompUSA to complain and was told that cock-and-bull story about the liquidation company setting their own shelf prices and that CompUSA had nothing to do with it. I told them that all of the local advertising about the store closing mentions CompUSA, not some unknown liquidation company. They have a liability if they are allowing their name to be presented to the public as if it is CompUSA closing the store. If they don’t want that liability they should disassociate their name from the closing. Seems they are trying to have their cake and eat it too.
Comments:
Posted by PassingBy on 2007-04-23:
Yours isn't the only complaint on the web about the pricing at CompUSA. In too many cases the prices are higher than other stores which makes the so-called discounts rather dubious. It is true that the liquidation firm has set the prices and CompUSA has nothing to do with it. There are supposed to be signs at the closing stores that advertised prices do not apply at that location. The prices shown on the web are only for the stores not being closed.
The same liquidation firm is handling the Tweeter closings as well. There are many complaints about them too. In both cases all the good stuff was moved to the remaining stores before the liquidation began.
I would not have purchased the GPS from them anyway as all sales are final. What if you had gotten home and found the unit was defective? You'd be stuck with it.
The same liquidation firm is handling the Tweeter closings as well. There are many complaints about them too. In both cases all the good stuff was moved to the remaining stores before the liquidation began.
I would not have purchased the GPS from them anyway as all sales are final. What if you had gotten home and found the unit was defective? You'd be stuck with it.
Posted by MRM on 2007-04-23:
CompUSA pricing used to be really on sale in the past but now, their pricing is awful. I do all of my computer shopping online, such as Newegg.com. Please see my review on Newegg on this website.
Posted by Justusryan on 2007-04-23:
CompUSA is closing all its stores, so what are you complaining about?
Posted by Knup on 2007-04-23:
Not all of them are closing, just 125. There are about 103 still open :/
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