Gold's Gym International, Inc Informative - File a complaint with the BBB
HOLLYWOOD, CALIFORNIA -- File a consumer complaint, I did!!
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Here is a copy of mine:
The following is a copy of the complaint that you filed with us. You may check the status of your complaint at anytime. Thank you for your complaint. Please find below the details of the complaint you entered on the web:
Summary Line: I was mislead into a year membership contract after a 1 week gym trial. They said they needed my credit card number to charge $1 for the trial period Complaint.
Description: Please review the following paperwork disputing my charges with Gold Gym. The sales people clearly mislead me into a contract when I was only joining for a 1 WEEK free trial at the cost of $1 on this account and then automatically signed me into a year contract, rebilling my account monthly for $49.99 for a YEAR membership. At the time I worked in Hollywood and was looking for a corporate membership deal for my employees at Cerrell Associastes, I did not want a personal membership as I do not live near that gym. My employees were given the opportunity to check out the gym and I was told if I got 5 or more employees to join the cost to each employee would be a $25 monthly fee. As the employees went to the gym to check it out and join, they were told that the monthly fee would be put on MY PERSONAL credit card, and that was not the deal I agreed to. I was totally mislead and treated with complete disrespect and rude behavior by the sales people and manager Resolution Sought: I would like to officially cancel my account so that I DO NOT receive any additional monthly charges for this gym. They clearly mislead me into a contract when I was only joining for a 1 WEEK free trial at the cost of $1 on this account and then automatically signed me into a year contract, rebilling my account monthly for $49.99 from January 1st – April 1st for a total a total of $175.43 charges that I would like to be issued credit for. If I am locked into the year membership $599.88.
Date Problem Started: Date of Transaction: 11/29/2006 Amount in Dispute: $599.88 Invoice Number: Complaint Type: Selling Practices Product or Service: If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280. Thank you, Complaint Dept. BBB of the Southland, Inc.