Southbay Appliance Informative - Unacceptable "Service"

Review by CitizenConsumer on 2007-04-23
This company sent a technician to my home over 2 weeks ago. The technician assessed the problem with the washing machine, collected my deductible, and I haven't heard from them since---despite phone messages, being placed on hold for 15 minutes at a time regardless of time of day (then rude operators---the woman on the phone could be overheard laughing to her co-worker that I called back, finally demanding the attention every customer should be able to expect), and a request for the Home Warranty Company to even attain a report (the technician apparently never filed one).
This is just one of those places that continues to be rude to customers because they are getting away with it---while you, as a consumer, suffer, waiting on them while they disrespect your time, botch the process, and ignore your requests or inquiries.
If this is how they handle the preliminaries, you don't want them actually getting to installation---can you imagine needing them to service it?? They exhibit a complete lack of integrity---go elsewhere!
Comments:2 Replies - Latest reply on 2007-05-20
Posted by Anonymous on 2007-04-23:
Call someone else!
Posted by CitizenConsumer on 2007-05-20:
This was the company chosen by the Home Warranty association. I requested another. Did you really think anyone obligingly accepts such ridiculous incompetence?

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