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Missouri Mercantile Complaint - Dishonest, rude, and undependable

Review by polissoir on 2007-04-23
HAZELWOOD, MISSOURI -- This company sells raw cheese and various other food products. I placed a few orders from them in the past, but never again. At first, they gave decent service, but each subsequent order seemed to get worse and worse.

What I always ordered was raw cheese. On my most recent order, the owner (named "Bill") stopped listing how many pounds of cheese he was shipping me. In other words, he was just figuring out the total charge himself and not itemizing anything. Well, I added up the weights on the packages of cheese myself and found out that he had made 2 mistakes on my order, overcharging me by $30!!! And I *don't* think this was an accident--I believe he was hoping I wouldn't ever find out. Anyway, there were several other problems with my order as well, and I had to call long-distance several times to get them straightened out. As a result of his incompetence, my order ended up arriving 10 days late! When I asked him if he would do something for me on my next order to make up for the mishaps, he never got back with me, so his answer was a big fat "NO."

This company is dishonest, rude, and undependable--please shop elsewhere.
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