Suncom Complaint - Poor EVERYTHING!!!!! - Customer Service
Customer Service - Complaint
JACKSONVILLE, NORTH CAROLINA -- After hearing all the complaints from other people about Suncom and their service, i continued to keep my service with the company. I have been a customer for almost 2 years, since 2005,
I received a text message stating generally that i was APPROACHING my spending limit and i should dial *11 and pay on this bill before i was suspended. well needless to say i went to handle this situation ASAP. I paid this company $60 bucks of the $146 that i was told by the representative i owed and went on my merry way.
I asked for a detailed listing of my bill from the manager of the suncom store. i was told that the store could print my detailed bill out and i could come in a do that. i spent almost 2 hours in a suncom store and i got nothing!
I called the so called "customer care" number and told them about my issue and my complaint and needless to say. they didnt care...what good customer service. well i was told by a supervisor at customer care that i owed $94 and some change left on my phone bill. well i payed no mind to that because it was well under my "spending limit".
Well on 04/23/2007 i tried to call a friend and i got connected to suncom and when i hung up and tried it again i got connected to suncom again soo i talked to the representative and she connected me to customer care once again. well in the end my phone was shut off. i had no notice that it was being shut off. i thought that when i paid some cash on this it would stay on. the company
took it upon themselves to shut my phone off.
The companies customer service is very POOR...some of the representatives were very rude and acted as if they didn't care. i did my part and paid my some of this bill before it has reached my mail box. and then i turned around and paid some more money on this bill to cut my phone back on. The company is very misleading. they mislead me and told me later that the price of $146 was only an ESTIMATE of my bill. I... was told initially that my bill "IS" $146 not it was ESTIMATED at $146. On top of making things worse the representative that i talked to told me on the lines that suncom didn't have to disclose any information about this account and that they didn't have to send me a text that i was approaching my spending limit.
I could understand that it was a courtesy to send me a text but my point is that they did. they did send me a text. and i paid for what i was lead to be a sufficient amount of money to put me well under my spending limit and instead of sending me a text or giving me a call. the company went ahead and shut my phone off. I have stood in a suncom store for hours in the past few days...and i have talked to a couple hands full of people in regards to my account and i have gotten no help and have not been accommodated for being a loyal customer who by the way has paid her phone bill in full if not more every month without late fees. suncom has very poor customer service skills and their company doesn't care about the loyal customers. Their representative cop you out to be liars and they are very rude all around and i hope that they realize that without me...a customer and account holder they wouldn't have a job. i hope that the increase of complaints drives this company in th hole.