Diamond Dodge Chrysler Plymouth Informative - Poor Repair And Service

Review by GOLD99 on 2007-04-24
Diamond Dodge Chrysler Plymouth Dealer
150 N Switzer Canyon Drive
Flagstaff Arizona 86001

My 2002 dodge pickup truck was smoking and missing coming up the hill to flagstaff from Glendale Arizona.

It was the week end so i stayed over until Monday morning at a local motel. Monday morning i went to the dealership and told them what the vehicle had been doing. I told them that i thought it might be the injection pump or fuel pump. They did their tests on the truck. The mechanic told me that the problem was the transmission. I asked them how much it was to replace the transmission and he told me $3,000.00. I asked them if they had one on hand and they said no. That it would take a few days to get one there. They replaced the fuel filter, which did appear to be very dirty. I told them that when we were driving it the transmission seemed to be working fine. The missing was because of some problem in the engine. The vehicle did not run right but i returned from flagstaff Arizona to SLC Utah with the engine missing. But i still felt it wasn't the transmission.

The dealership in flagstaff charged me $168.72 For the wrong diagnostic answer to the problem.

When i returned to SLC i took the truck over to g&r diesel 12669 so 125 east draper, Utah 84020 phone 801-571-0377, they told me that it was the injection pump. They replaced it and i have driven the truck another 10,000 and haven't had a problem with the transmission at all. I did replace the fuel pump as the truck would start and than die and was hard to start.

I felt lucky that they didn't have the transmission as they would have replaced it and it wouldn't have made any difference in the way the truck ran. Than it would have cost me another $1500.00 To replace the injection pump. Not to mention the $200.00 It cost me to stay in the motel while i was waiting for them to fix the truck.

I went to this dealer as i thought they could help me being that the truck was a dodge and they were the only dodge dealer in town and i felt he could fix the problem and have me and my family back on the road.

Thanks for your help


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