Polly's Book Store Complaint - Phone call
OMAHA, NEBRASKA -- This a letter I sent to Polly's book store in Omaha, Ne.
Today, April 25, I called your store to see if you had a certain book in stock.
There was no answer, just an answering machine. I said, "If no one will answer the phone when the store is open I'll just call somewhere else."
That's EVERYTHING I said. I hung up, called a different store, and found the book I needed. I've been trying to think of what this person would expect someone to say when a call gets answered by a machine during open business hours. I thought what I said was perfectly appropriate. I suppose I could have said will you call me back, but how would I know if someone was even there? Was I supposed to wait for some unspecified time for someone to call? I wanted to find a book and I didn't want to wait around for a call back.
A couple minutes later my phone rang. A person said, "Did you just call and leave a rude message?" I said, "Yes I called, no, I didn't say anything rude."
She started yelling that I was rude, my other phone line started ringing, I said, "I need to answer another call." She yelled, "Ba___rd!", and slammed the phone down. This person was SO wrong to do this!
I can't believe this person would have the nerve to use some kind of either caller ID or *69 to get my number and actually call! Then this person has the gall to call me a Ba___rd!
I'm sure you don't train your employees to act like that.
If this person, you have noticed I never called her a lady,she's NO lady, acts like this over a phone call I can't imagine what she would do if something bad actually happened.
That's my letter, did I do something wrong?