Papa John's Pizza Complaint - Horrible Customer Service
WHITEHALL, OHIO -- I have had many problems with the Papa Johns that delivers to my neighborhood but this one takes the cake. I had ordered a pizza not an unusual situation considering we are both FT working parents of a 1 year old and both in college and also undergoing a major bathroom remodel. I placed my order with a Papa Johns associate who repeated the order back to me - the order shows up late - expected from my local Papa Johns - but when I go to turn in my check for payment tip included due to not having any cash on me and have cancelled all credit cards, only to be informed by the delivery guy with our pizza in hand (mind you haven't eaten all day due to be an incredibly busy person) that he is not able to accept checks (when that is how I have ALWAYS paid them). Was never informed over the phone - so with the delivery guy outside I call and speak to the Manager Brandon - who tells me there is no way they can accept my check for the pizza nor does he offer any form of apology for me not being advised in the first place that they recently are no longer accepting checks. So with our pizza outside getting cold my fiance decideds to use his debit card when there is not enough funds to cover it due to payday not being until the next day is now going to experience an overdraft fee for a pizza that was late and not to mention for the third time in a row was incorrect - that pizza was not worth 45.00 - and Papa Johns will NEVER recieve my business AGAIN! - Now if the manager would have handled that situation properly by apologizing for the miscommunication of his employees and allowing me to pay with the check (as I always have in the past) and had just advised me right then in there for future reference not able to pay with that form again - this situation could have been avoided - I would have even overlooked the fact that it was late and that the order was incorrect becuase that has already become an expectation for the local Papa Johns. Now, I will tell all of my friends, family, co-workers of the incredibly HORRIBLE customer service recieved from them and never contribute to salaries of a manager like that again.
I sent in a complaint to the headquarters... let's see how that goes - from the many reviews I am sure I will never hear back from them!!