Hotels.com Informative - Hotels.com Sucks!!! - Customer Care
DALLAS, TEXAS -- This is My story:
Earlier this month, I was under the impression that I had mistakenly booked only one room in Boston; I need 2 rooms for 2 nights. I called customer care and explained that I absolutely needed two rooms for two nights at the same hotel (Hilton Boston). I spent some time on the phone with the service rep; the rep went ahead and booked another room, when in fact I already had two rooms booked. My credit card is now charged for 3 rooms!! And Hotels.com refuses to refund for the third room.
Why didn’t the hotels.com rep see that I already had 2 rooms booked in Boston and leave it at that, rather than taking the initiative to book a third room? When I called customer care about the erroneous booking, I was told that the rep did not have access to account information. Today, I called and the “Lead customer care supervisor” tells me that all reps have access to all customer information. I don’t understand? All I know is that resulting from a call (earlier this month) to hotels.com customer care 800 # 1- I was not advised that I already had a correct booking (rep couldn’t see info?). And 2- I Now have to pay for something I don’t need i.e., additional room, booked directly via the customer care people.
I’m going to the Texas Attorney General’s office (Hotels.com physical place of business is Dallas Texas); since I can’t get anyone to listen to me at Hotels.com. The business practices of Hotels.com are clearly predatory and misleading.