Jennifer Convertibles Inc Complaint - Stay Away - Living Room Furniture/Sofa
HUNTINGTON BEACH, CALIFORNIA -- Unfortunately, I purchased a sleeper, loveseat and table at the Huntington Beach Jennifer Convertibles. I will never step foot in the place again! When I first walked into the store a lady was screaming at one of the clerks. The lady seemed a little out of line, but now I understand why and I should have taken the warning.
My delivery took place on the day they initially indicated. However, there was no call prior to delivery like they promised. The delivery guys unwrapped the sleeper and it was broken. I was then told that the piece would be taken back and arrangements would be made to replace the broken piece. This took a couple weeks and the person at the store had no control over anything and had no information to provide.
After waiting to have the sleeper redelivered, the driver came again with a broken piece. Just fantastic! Since I was stuck with the other pieces, I finally decided to go with a loveseat rather than a sleeper. Obviously, that was less expensive. The store after more than two weeks of knowing this change still cannot figure out how much to credit back.
This place is an absolute joke! Oftentimes, their phones are busy or go unanswered. The local store has no control or input over any processes.
There is much more, but in summary this has been one of the worst customer service experiences I have ever had. These problems start at the top of the food chain with Jennifer Convertibles and work their way down.