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Shoplift.com Complaint - Lies and Broken Policy

Review by Abel on 2007-04-26
NEW YORK -- We made the drastic mistake of ordering from Shoplift.com. On March 8th we order one of their more expensive pool slides. We did not hear anything from them for weeks. We called on April 8th to cancel the slide and purchase it elsewhere. Suddenly they shipped it and emailed us a tracking number.

Three weeks later it is still sitting in a warehouse 100 miles from us. They will not release it because shoplift.com had not paid all the shipping costs and someone in shoplift.com was trying to negotiate a lower shipping cost, all the while we are out $2300.00 and have no slide. For three solid weeks, everyday, the people at shoplift.com lied to us. They told us it was all clear. They told us it would arrive tomorrow--over and over and over. It was not until we threatened the BBB and a lawyer that we actually heard from the shipping company. Now we have to wait another week because the shipping company had to find another shipping company to carry the slide to us. Very unprofessional, unorganized and they have a true talent at making the customer feel un-wanted, un-valuable and a pain in the neck because we want our product. I would not recommend them to anyone.

The best part is that they state, in their own policy, that shipping will take place withing 17 days. We are going on 60 days!
Comments:9 Replies - Latest reply on 2007-11-06
Posted by bill on 2007-04-26:
You might want to canel the deal. If you paid with a credit card and if they don't refund your money you can dispute the charges with the CC company for failure to deliver product.
Posted by Pomona Guy on 2007-04-26:
Shoplift.com? With a name like that what do they do, steal it then send it to you?
Posted by Anonymous on 2007-04-26:
Pomona Guy - They steal from other stores (Wal-Mart, Kmart, Sears) and get a 200 percent profit. 100 percent from stealing it, and another 100 percent from taking your money and not giving you the product that you paid for.
Posted by Abel on 2007-04-27:
I love the comments! If it wasn't such a sad thing I would be laughing!! Thank you, and watch out for them! Abel
Posted by Anonymous on 2007-04-29:
abel - I am glad you love the comments. I hope that they give you what you deserve if not than ask your credit card company to take it off the card.
Posted by love deals on 2007-05-22:
so whats the verdict did you get the item you never posted the verdict on what happen
Posted by ShopLift.com on 2007-11-06:
Dear Maddam,

We are sorry for any inconvenience that abf frieght might have caused you, they said they tried to deliver but no one was home and they will not leave an expensive item on your doorstep. We ship hundreds of items daily and please believe that we do all that is possible to ensure prompt and safe delivery of your items.
Posted by DigitalCommando on 2007-11-06:
If I ever bought from shoplift.com, I would pay with monopolymoney.com
Posted by jktshff1 on 2007-11-06:
shoplift.com....what do you expect???????

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