Alaska/Horizon Air Complaint - Cancelled Flight
RENO, NEVADA -- Alaska Airlines/Horizon Air cancelled our flight from Reno to LAX. The ticket agents both at the gate and at the ticketing area seemed to have no idea how to handle re-ticketing and re-routing the passengers.
We stood in line at the ticket counter for over an hour without moving, because the ticketing agents were so flustered and unsure what to do.
After observing the utter lack of organization, it seems this airline hadn't adequately prepared the ticket agents for problems. There was no manager present at any time during our five hour dilemma.