Clear Lake Infiniti Informative - Amendment to Original Review/Complaint
HOUSTON, TEXAS -- I recently posted a review for Clear Lake Infiniti, Houston, Texas. After posting my review, I received a few comments, mostly saying I should just take my experience as a lesson learned and move on.
I have decided to repost my review, with more facts, more objectivity, including more legal commentary, in support of my complaint.
My wife and I needed a car, and after a few weeks of researching online, we went in person to Clear Lake Infiniti. I had a car in mind, test-drove it, and after applying for credit, we were told that the "Lender" would not finance this particular vehicle because it had more than 90,000 miles (*it had 91,000). I asked if it was a policy of the "Lender" and I was told that it indeed was. After looking at several other cars, I decided on another, similar to the one I wanted (*Honda Accord), except a newer model, with less miles, and of course a little more pricy. No problem.
We then signed a Sales Contract with a 13.9% APR.
We took the car home that day, and during that same week, Mr. Dang, Finance Director, contacted my wife to come in because they had not been able to finalize the deal with the "Lender."
We went in the following week, and Mr. Dang began to talk with a Lender on the phone and was negotiating with them. When he got off, he told us that he had extended the "Number of Months" from what we had originally agreed (*60 to 72 mos.), but he did not tell us anything about the interest rate.
Because he did not inform us that there had been a change to the APR, we relied on his representations (or omissions, better yet), and signed the Contract. A few days later, when I detected this, I contacted Mr. Dang, the Finance Director at Clear Lake Infiniti, and did not get a response. It's funny how fast they respond to Sales Inquiry, but not to the customers who already helped put some capital in their paycheck.
Anyways, my complaint does not only include what occurred during the Sales Transaction. After sending a complaint/inquiry to Mr. Dang and not receiving a response, I submitted a Complaint Form to the Attorney General of Texas-Consumer Protection Division. I copied Mr. Dang with a soft copy of this complaint, and he responded by calling me to my "place of employment" immediately, the following day, in what turned out to be a "harassing" phone call. In his call to me, Mr. Dang made both harassing statements, directed at both my wife and I, obviously intended to deter us from proceeding in the complaint process. Mr. Dang further attacked our personal characters, at one point criticizing us for having "marginal credit", for not being able to decide which car we wanted, as well as other harassing statements. What is also interesting to note, is that Mr. Dang said if I sued them for this, that "Mr. Fisher" was Clear Lake Infiniti's Attorney, and that Clear Lake Infiniti was owned by "Fred Haas." I did see the relevancy between his statements and the complaint at hand, but I quickly figured that again, these implied "threats" were nothing but attempts to deter us from proceeding with a complaint.
I am not sure which legal doctrine fits with this situation. At this point, and until further research and discovery, I believe that Clear Lake Infiniti, as a result of Mr. Dang's actions, have committed the following:
Related to sales transaction:
1.) Negligence (*Misrepresentations/Omissions);
2.) Fraud (*Fraudulent Inducement intended to induce customer into purchase)
Related to personal injury occurring after transaction:
1.) Intentional Infliction of Emotional Distress (*harassment)
I would like to note that the investigation(s) into this matter is continuous.
Thank you for your time and attention.