Capitol Nissan Complaint - Lied about the car - financing - told me lies about the car.

Review by sabi on 2007-04-29
SAN JOSE, CALIFORNIA -- I went to buy a car at the Capitol Nissan. I had a 2002 Nissan Altima to trade in. I had checked on line and the going price for a 2002 Nissan was $10,000 - 12,000. I had $9,700 left to pay. I saw a VW Golf for $7994. I told the salesperson that I was interested in the Golf. She called a manager who told me that he would make the payments below $200.00 a month for 3 years. I told him I wanted to change the cars because of gas mileage. He assured me that the Gold consumed less than the Altima. In fact, when I asked to get a computer to check on the internet, the saleslady went over to another sales person who informed me that the golf makes 36 inner street and 43 highway. I asked him whether he was sure. He said that he checked the government site. I said OK. I was very reluctant to give them my social security number because I do not want my credit score to be affected. But after they had coaxed it out of me, and since it was getting late, I gave it to them. Then the a different salesperson came to me and told me a totally different price. After about 15 minutes of negotiating, I agred to the deal. They did not tell me what % they were offering then. They also did not tell me it was 60 months payment. As I waited to meet with the financing person, another customer came and was served before me. When I complained, the manager explained that it was because I did not agree to my deal immediately. That was a total lie because I saw the other customer and his partner come in much later than I had agreed to buy the car. When I got home - it was about midnight by the time I was finished - after I got home. I was appaled to see that they had given me 10.30%. My credit score are better than last year and yet I got 7.30% then. When I went back there today, they told me that my interest was affected by the car I bought. I fail to see how that is. I thought my interest rate was affected by my scores? The finance person was very rude to me and told me that I need to go hunt for my car loan within five days and get back to them. She told me that she is sure I would not get another financer since the car I bought was no good and had too many miles and will start breaking down anytime now. I said that she will start counting five days from today Sunday. I asked her who is financing me now and she said that her boss is not in today so she could not tell me. I asked her how come then she was counting today in giving me five days to get my own financing. I argued that if I called any financing firm, they would want to know who is financing me now. And it is not my fault that her boss is not in today. I feel these people lied to me three times. Regarding Golf's gas mileage (1). The customer being served before me (2) and the payments themselves. They may argue that I signed the contract but I feel that they tricked me into it. I also feel that they really disrespected me since I am an African woman. I have been disrespected before and have decided to bear it and suffer the consequences but this time I feel very very hurt and wish I could have someone let these people know that they should not treat human beings this way. Any help you could offer me would be appreciated.
Thank you very much.
Comments:5 Replies - Latest reply on 2007-04-30
Posted by Anonymous on 2007-04-29:
I’m confused.
You went to a dealership to trade your car in and purchase another, but you were reluctant to give your SSN? How do you suppose you were going to get approved for financing without this information?
You don’t know who your loan is through but you signed the contract? I’ve never bought a car yet where that information is not included in the paperwork.
You say you didn’t know what interest rate you were paying until you got home – why did you sign a contract without reading it first?
You pulled the race card. I am tired of reading posts where people feel they are being discriminated against, yet when I read through the post, it is obvious that you signed for something that you didn’t completely understand, and now you want the dealership to take ownership. This was your negligence, you were not discriminated against.
Posted by Anonymous on 2007-04-30:
Posted by poppapia on 2007-04-30:
Rates for used cars are based on two factors: credit scores and age/value of vehicles. 10.3% does not seem too high in today's market, as rates are up from one year ago. Also, you stated you saw this particular vehicle in an ad, so why didn't you research it before getting to the dealership? Next time, either take the time to read your documents, or leave if you can't get your questions answered.
Posted by rhondam718732 on 2007-04-30:
This served no purpose for you to post. As others pointed out, how did you think you were going to buy a car without giving up your sec sec #??? DUH! And no one forces you to do anything at a dealership. You could have walked out at any moment. And shame on you for not asking your rate, finance company, etc. You stood there blindly letting them run circles and now you're mad? Get a clue.
Posted by sabi on 2007-04-30:
I am very very glad to say that Nissan gave me back my own car. So, keep your wigs on. I totally appreciate reading from you and agree with much of what was said though.
Thank you.

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